Ordering

How do I place an order?

Choose the genre that interests you, Women, Men or Children then wander to suit your desires in all our categories; shoes, clothing, bags and accessories. You can also browse according to our themes: promotion, new collection and trends. Our search engine is available throughout your journey to meet your needs.

How long before my order is shipped?

If you chose the free delivery option, any order placed before 11am (Monday to Friday included) is processed on the same day, i.e. it is destocked, controlled, packaged, stamped and handed to the deliverer. Orders placed after 11am are given top priority on the next working day. You are informed by e-mail the night of the dispatch with a tracking link you will be able to use to follow your parcel.
If you have opted for the express delivery, any order placed before 11am will be shipped the same day. Delivery time is normally 1-2 working days. You will be able to track the parcel on dhl.co.uk

Can I change my order?

Unfortunately we are not able to change orders after they have been confirmed. This includes the shipping method and delivery address. Please feel free to get in touch with our customer service department with any urgent issues.

How do I use a promotional code?

If you have a Sarenza promotional code, just enter it in the "Enter a Promo Code" box under your basket before confirming your order. Once entered, click on "OK" and the promotion will be applied directly to the value of your basket. Please be sure to enter your promo code in your order basket BEFORE proceeding to the payment stage.

How can I pay?

Sarenza offers you three different payment methods:
  • Credit card (Visa, Mastercard)
  • Debit card
  • PayPal

Is the payment system secure?

Absolutely - thanks to the online payment system provided by our banking partner, Société Générale. Your bank details will be encrypted, which means they'll be coded in such a way that they are totally illegible on the Internet. What's more, they're only processed by Société Générale and never by Sarenza. In fact, when you enter your card details to make a purchase from Sarenza, you're actually supplying them to Société Générale and not to Sarenza. The technology behind it all: the secure system is based on 128-bit SSL (Secure Socket Layer) encryption. This encryption is handled entirely by Atos' SIPS (Secure Internet Payment Services) process, the most widely-used Internet payment system in France.

Haven't found the answer to your question? Our Customer Service Team are here to help!

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