A service like nowhere else on the Internet!
Discover our benefits

Free Delivery on all orders**

With Sarenza it’s you who chooses where the order is delivered: whether at home or at work! Delivery takes approximately 4 working days from the time the order is dispatched for mainland UK and the Isle of Wight.

Your order delivered free of charge right to your home or place of work with Hermes
When you place your order with Sarenza you can have your order delivered to your home address, or because it’s not always the case that you’re at home all day, you have the option of modifying the delivery address so that you can have the order delivered to the address of your choice!

Following your order As soon as your order has been dispatched, you will receive a confirmation e-mail with a tracking link so you can follow your parcel.

Express Delivery If you don’t want to wait for your order, no problem! Sarenza also offers Express delivery via DHL for a charge of £11. Delivery time is 1-2 working days. You will be able to track your parcel on dhl.co.uk using the tracking number you received via email.

**From 28/03/2017, shipping costs will be applied for all orders equal to or below £29.99 VAT included (See Terms & Conditions).
**From 28/03/2017 shipping costs will be applied for all items purchased in a flash sale. (See Terms & Conditions)

100 days to exchange or return an item

No stress at Sarenza, you’ve got 100 days- that’s more than three months- to return your items. If the returned items are still new and unworn (except to try them on), we will refund you your money within 3 days after your parcel is scanned into a Collect+ store. To return an item, it’s simple: click here and log in!

Free returns

You’ve decided not to keep your shoes? No problem, we’ll give you the return delivery for free! You can send us your return item free of charge thanks to our system of pre-paid return labels with Collect+. Locate a Collect+ store near your home.

Sarenza Flash

With Sarenza Flash, order the shoes of your dreams, a bag to complete your look, fun nail varnish, quirky socks…And receive them the following day! With DHL Express, Sarenza Flash means your orders are delivered in a flash, no stress guaranteed! Receive your item(s) in 24 hours* at home or at work, for as many orders that you want for a whole year, with no minimum order value.

For only £11 a year, the delivery service that adapts to your needs and your busy lifestyle has arrived… Sarenza Flash!

Express dispatching

When you buy something online, you want to get it as soon as possible. Message received, loud and clear. That’s why at Sarenza when you see an item on sale, it means that it’s in stock and ready to be dispatched the same day, as long as the order was placed before 11 a.m.

If you make an order during the weekend, it will be dispatched on Monday afternoon and all orders made during a holiday will be dispatched on the next business day. All this is possible, because at Sarenza (unlike many other sites), all items are in stock when you see them on the website.

Full cash refunds

With more than 5250 collection points in Britain, there’s always going to be a Collect+ point near you! These corner shops, newsagents and supermarkets have long opening hours so that you can send back your parcel early in the morning, in the afternoon or evening, during the week or the weekend.

Locate a Collect+ store near your home

How to make a simple and free return with Collect+
1. Prepare your package:
- Make sure the items are in brand new condition, not worn but simply tried on.
- Place shoes in a parcel so that it will arrive to us without sustaining any damage.
- Put your return slip inside your parcel.
2. Stick the Collect+ label onto the parcel.
3. Hand in your parcel to a Collect+ store of your choice. You will be given a receipt with a tracking code that you must keep safe.

We will reimburse you as soon as possible within one to two weeks following the items being re-entered in stock.

Locate a Collect+ store near your home

A Customer Service always happy to help

Have you got a question about your order or about a product? Then feel free to contact our Customer Service!
Our team will respond to your questions with a smile over the phone on weekdays from 9am to 5pm on 0161 250 0820 . You can also get in contact with us at the following email address: customerservice@sarenza.com