The present document (Terms and Conditions) lays down the conditions for the sales made between people wishing to make a purchase from the Sarenza website http://www.sarenza.co.uk, hereinafter referred to as "the customer", and Sarenza, S.A., whose registered office is located at 27-29 rue de Choiseul, 75002 Paris, registered in the Paris Trade and Companies Register under number 480 188 507, a public limited company with registered capital of EUR 241952.69, with intra-community VAT number FR06480188507, hereinafter referred to as "Sarenza.co.uk". These conditions apply exclusively to non-trading individuals. Once you have read these Terms and Conditions, it is considered to be an agreement. Using the website also implies full agreement with these Terms and Conditions.
Price
All product prices are given in pounds inclusive of all taxes, but do not include delivery charges (see paragraph 3, Dispatch and delivery).
Sarenza.co.uk reserves the right to modify its prices at any time without prior notice. The products will be invoiced according to the prices in effect at the time the order is completed. The products ordered will remain the property of Sarenza.co.uk until full receipt of the payment by Sarenza.co.uk. Payments must be made in full in one instalment.
Ordering
The customer may order from the www.sarenza.co.uk website or by telephone from Monday to Friday between 9am and 12pm and between 1pm and 5pm on: 0203 059 5749 (national call rates apply). Our Customer Service is doing its best to answer your email requests within 1 working day.
Sarenza.co.uk reserves the right to cancel or refuse any orders from a customer with whom there is a dispute relating to the payment of a previous order or who appears to present some form of risk.
All orders imply acceptance of the prices and product descriptions available at the time of sale. Sarenza.co.uk undertakes to honour the orders received on the website subject to product availability. If one or more products ordered are not available, Sarenza.co.uk undertakes to inform the customer as soon as possible. The customer's order will therefore be cancelled and the corresponding amount refunded.
Dispatch and delivery
At Sarenza we offer different delivery options, free regular deliveries and express ones.
If you go for the Free delivery:
Orders placed on the Sarenza.co.uk website before 12pm Monday to Friday (except national holidays) will be processed and dispatched the same day, subject to payment confirmation (see the Payment confirmation paragraph).
Delivery time is a maximum of five working days from receipt of the order for mainland UK and the Isle of Wight, except in the event of a natural disaster or force majeure beyond the control of Sarenza.co.uk, in which case the delivery would be delayed. In the event that the customer is absent and after two delivery attempts and five working days, if the customer has not contacted the carrier, his package will be returned to Sarenza.co.uk, without the option to re-deliver.
If you choose Express deliveries :
Orders placed on the Sarenza.co.uk website before 11am Monday to Friday (except French national holidays) will be processed and dispatched the same day, subject to payment confirmation (see the Payment confirmation paragraph). The parcel will then be delivered the day after the shippment is made. You will be able to track your parcel on Ups.com using the tracking code you received in.
Payment
- Payment method
Customers may pay for their purchases by:
- Credit card: Visa, MasterCard
- PayPal
- Payment confirmation
The payment is confirmed on receipt of the additional information requested in case of payment by debit/credit card requiring additional checks.
Sarenza.co.uk reserves the right to check the personal information given by the customer and to adopt any measures deemed necessary to check that the person whose bank account is being debited is the person who placed the order. This is to prevent any fraudulent payments. This check may take the form of a request for proof of identity and/or address and/or bank documents (BBAN or void cheque). If the customer fails to respond to a request such as this within two days of the request made by Sarenza.co.uk, the order in question will be automatically cancelled, with no option to make a subsequent complaint.
Sarenza.co.uk is also entitled to directly cancel an order that presents one or more risk factors of bank card fraudulent use.
Exchanges, returns and refunds
Timescale for returning items
The customer has a legal cooling-off period of seven working days starting the day after delivery to cancel the contract.
Sarenza.co.uk extends this period to 100 days from the date of the order to return items, provided that the conditions stated in the paragraph below are met.
Conditions of exchange and return
The product(s) returned must be new, unused and in the perfectly intact original box. Any exchange or return must be done via an exchange or return request in the "My Account" section of the www.sarenza.co.uk website.
The exchange order will be dispatched within 48 hours of the returned items being returned to stock. If the amount of the customer's exchange order is more than the initial order, he may pay the difference online by debit/credit card or via PayPal. The dispatch of the customer's exchange order is conditional upon confirmation of this payment.
If the amount of the customer's exchange order is lower than the initial order, Sarenza.co.uk will refund the difference within 15 days of receipt of his returned package in our warehouse.
The customer must retain the proof of postage of the package given to him by the Collect+ store assistant. If the package is lost, no refund will be given without the proof of postage.
Product condition
All returned products (shoes, original packaging, accessories, instructions etc.) must be sent back completely intact.
On receipt of the package, Sarenza.co.uk will judge whether the goods are in perfect condition. No returns will be accepted if the returned products have been visibly used or damaged by the customer and if this use or damage has rendered the products unsuitable for sale. If the return is refused by Sarenza.co.uk, the products will then be returned to the customer at Sarenza.co.uk's expense. The customer may not demand any compensation nor is he entitled to any refund, unless he subsequently exercises his warranty rights for sold goods.
In the event of an exchange, if the returned products have been visibly used or damaged by the customer and if this use or damage has rendered them unsuitable for sale, Sarenza.co.uk may exercise all corresponding actions of recovery from the customer.
Refund of returns
Sarenza.co.uk will refund returned products within 30 days from the cancelation of the order (subject to a proof of deposit in a Collect+ store and to these return conditions). The cancelation of the order corresponds to the return of the good(s).
Sponsorship
Issuing vouchers
Tell a friend lets a Sarenza.co.uk customer (the recommender) benefit from a £5 voucher when he gives Sarenza.co.uk the details of a friend (the recommended friend) via the "tell a friend" module on the Sarenza.co.uk website and the recommended friend then places a minimum order of £40.
A £5 voucher is awarded to the recommender once the following conditions are met:
- The recommended friend has never bought anything from Sarenza.co.uk before, but he may have already created an account
- The recommended friend has not already been recommended by someone else
- The recommended friend has placed a minimum order of £40, the order was cleared and dispatched and the payment for this order is made to Sarenza.co.uk
Using the vouchers
A recommender may use his vouchers on any minimum order of £40. Subject to their validity, he may accumulate the vouchers to pay for one single order and use them with any promotional offer, including on sales and promotions.
The voucher awarded is automatically present in the basket. To benefit from the reduction the voucher offers, it must be selected. The reduction will be immediately deducted from the order amount.
Under no circumstances may it be converted into cash, nor may Sarenza.co.uk be requested to deduct the value of a voucher that has not been selected or may be faulty from an order that has already been confirmed and paid for, as the order will have already been processed.
In the event that a recommender returns an order, the voucher(s) used for the payment of this order will be re-credited to the corresponding customer account once the return has been accepted. This will be proportionate to the value of the returned goods.
In the event that a recommended friend returns an order, if the products kept by the recommended friend are of a value less than £40, the recommender's voucher will be debited from his customer account. If the recommender had already used all his vouchers, he will therefore owe the corresponding £5 to Sarenza.co.uk. Sarenza.co.uk reserves the right to claim the additional payment from him, including through legal channels.
The term of validity of the recommender's or recommended friend's voucher is one year from the date of issue.
Sarenza.co.uk reserves the right to modify these conditions at any time. It cannot be held liable for this in any capacity whatsoever.
All activities of mass recommendation are banned by whatever means.
Self-recommendation activities are also prohibited for which the participant registers with different postal addresses in order to arrange a fictitious recommendation allowing him to take advantage of the benefits.
If Sarenza.co.uk discovers serious irregularities by a participant of the recommendation programme, Sarenza.co.uk may take the necessary measures to stop these irregularities and consequently cancel the benefits and other reductions that would have been unduly awarded to the participant.
Security of transactions
Sarenza.co.uk will refund returned products within 30 days from the cancelation of the order (subject to a proof of deposit in a Collect+ store and to these return conditions). The cancelation of the order corresponds to the return of the good(s).
Customer Service Team
Should you require any information or have any questions, the Sarenza.co.uk Customer Services team can be contacted by telephone from Monday to Friday between 9am and 12pm and between 1pm and 5pm on 0203 059 5749 (national call rates apply) and by email at: customerservice@sarenza.com.
Intellectual property
All text, comments, works, illustrations and images reproduced on Sarenza.co.uk are protected by worldwide copyright and intellectual property. In this regard and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, even more restrictive provisions of the intellectual property code. Any reproduction, in whole or in part, of the Sarenza.co.uk website is strictly forbidden without prior agreement.
Liability
Sarenza.co.uk has an obligation only to use its best endeavours throughout all the stages regarding accessing the site, the ordering process, delivery, customer service or after-sales. Sarenza.co.uk cannot be held liable for any damages or inconveniences inherent to using the Internet network, specifically a disruption of services, an external intrusion or computer viruses, or for any event considered to be force majeure, as established by case law.
Exclusive product sales by sarenza.co.uk
Sarenza.co.uk organises exclusive product sales on its www.sarenza.co.uk website. They cannot be combined with any other offers. The discount is automatically applied in the basket. Procedures for ordering, payment of items, delivery and returns are provided for in the paragraphs of these Terms and Conditions.
Personal data
Sarenza.co.uk reserves the right to gather data on the customer, in particular, by the use of cookies in accordance with the legislation in force. The user may expressly oppose the disclosure of his personal details, simply by indicating this in an email sent to: customerservice@sarenza.com. The user is informed that this automatic processing of information, in particular, the management of users' email addresses, was subject to a declaration to the CNIL (Commission nationale de l'informatique et des libertés — French data protection authority) under numbers 1094139 and 1094140 dated 18/05/2005. The user has the right to access and modify any data concerning him.
We use the services of third-party advertising companies that display advertisements when you visit our website. These companies may come to use your details (excluding your name, address, telephone number and email address) on your visits to this website and other websites, in order to let you see advertisements on products and services that may be of interest to you.
If you would like more information on this use or to find out your
rights with respect to non-disclosure of information to advertising
companies, click here
