A service like nowhere else on the Internet!
Discover our advantages
Free Delivery on all orders
Unlike many other sites that advertise free deliveries that are mitigated by various conditions, at Sarenza deliveries are truly free all the time, without a minimum purchase limit even during the sales.
With Sarenza it’s you who chooses where the order is delivered: whether at home or at work! Delivery takes approximately 4 working days from the time the order is dispatched for mainland UK and the Isle of Wight.
Your order delivered free of charge right to your home or place of work with Hermes
When you place your order with Sarenza you can have your order delivered to your home address, or because it’s not always the case that you’re at home all day, you have the option of modifying the delivery address so that you can have the order delivered to the address of your choice!
Following your order
As soon as your order has been dispatched, you will receive a confirmation e-mail with a tracking link so you can follow your parcel.
If you don’t want to wait for your order, no problem! Sarenza also offers Express delivery via DHL for a charge of £11. Delivery time is 1-2 working days. You will be able to track your parcel on dhl.com using the tracking number you received via email.
100 days to make an exchange or a return
No stress at Sarenza, you’ve got 100 days- that’s more than three months- to return your items. If the returned items are still new, unworn (except to try them on) and in their original box, we will refund you your money within 3 days after your parcel is scanned into a Collect+ store. To make a return, it’s simple: click here and log in!
You’ve decided not to keep your shoes? No problem, we’ll give you the return delivery for free! You can send us your return item free of charge thanks to our system of pre-paid return labels with Collect+. Locate a Collect+ store near your home.
With Sarenza Flash, order the shoes of your dreams, a bag to complete your look, fun nail varnish, quirky socks…And receive them the following day! With DHL, Sarenza Flash means your orders are delivered in a flash, no stress guaranteed! Receive your item(s) in 24 hours* at home or at work, for as many orders that you want for a whole year, with no minimum order value.
For only £11 a year, the delivery service that adapts to your needs and your busy lifestyle has arrived… Sarenza Flash!
When you buy something online, you want to get it as soon as possible. Message received, loud and clear. That’s why at Sarenza when you see an item on sale, it means that it’s in stock and ready to be dispatched the same day, as long as the order was placed before 11 a.m.
If you make an order during the weekend, it will be dispatched on Monday afternoon and all orders made during a holiday will be dispatched on the next business day. All this is possible, because at Sarenza (unlike many other sites), all items are in stock when you see them on the website.
Full cash refunds
With more than 5250 collection points in Britain, there’s always going to be a Collect+ point near you! These corner shops, newsagents and supermarkets have long opening hours so that you can send back your parcel early in the morning, in the afternoon or evening, during the week or the weekend.
How to make a simple and free return with Collect+
1. Prepare your package:
- Make sure the items are in brand new condition, not worn but simply tried on with their original box intact.
- Place the original shoe box in a parcel so that it will arrive to us without sustaining any damage.
- Put your return slip inside your parcel.
2. Stick the Collect+ label onto the parcel.
3. Hand in your parcel to a Collect+ store of your choice. You will be given a receipt with a tracking code that you must keep safe.
We will reimburse you as soon as possible within one to two weeks following the items being re-entered in stock.
A Customer Service always happy to help
Have you got a question about your order or about a product? Then feel free to contact our Customer Service!
Our team will respond to your questions with a smile over the phone on weekdays from 9am to 5pm on 0800 026 0569 (freephone). You can also get in contact with us at the following email address: firstname.lastname@example.org